Let’s talk loyalty – Airline loyalty programs in South Africa

For me the biggest hindrance to travelling more – besides my children’s schooling – is how expensive it is to fly to most destinations from South Africa during the school holidays. When I read about how international travelers (particularly those from US & UK) get to travel all the time because of the airline miles and bonuses they accumulate rapidly with their credit cards, I get envious. In South Africa, our options are limited to say the least. Between my husband and I, we’ve tried out most of the airline loyalty programs in South Africa. Here are our experiences.

SAA Voyager

We had the Nedbank Voyager Credit Card for a while. During that time, we qualified for a free air ticket which we used to travel to Hong Kong. We still had to pay for airport taxes, which were high. Eventually we cancelled this card because Voyager’s service was pathetic. They didn’t respond to customer queries. If they did, it was after weeks of waiting. If you phoned them, you had to wait on hold indefinitely. Redeeming miles was a mission too. Basically, every exchange with them involved complaints, escalations and all-round stress. Voyager miles are also subject to many conditions, including flight dates and types.

FNB Private Clients

We moved onto the FNB private clients credit card for a while because of the free airport lounge benefits. You also earn eBucks which can be used on a variety of other items. I didn’t find their travel deals worth it though. Also, FNB Private Banking kept changing the rules for airport lounge access. Email queries were generally ignored and only responded to after many follow-ups. We then moved on to ABSA because the travel benefits were better.

Airline loyalty programs

Airline loyalty programs

British Airways ABSA

The British Airways ABSA credit card earns you Avios which can be used towards flights, hotels and car hire. We’ve had it for about two years now, and in that time, we’ve used our miles for our family of four to travel to Namibia and Zambia, and Port Elizabeth, and for my husband and I to travel to Durban. In all these cases, we had to pay a Reward Flight Saver fee (currently R1000 per ticket), which was still much cheaper than the normal price of the tickets. We also used it to book a night of accommodation and car rental for a weekend. The Reward Flight Saver deal is available for local flights and regional flights to Windhoek, Livingstone, Victoria Falls, Harare and Mauritius. What I really want to do with these points is go to Mauritius since I’ve never been there – but there never seem to be any reward flights available in the school holidays, which is the only time I can travel internationally.

Note that it took about two months from the time we first applied to the time we received our card (after complaining on HelloPeter). The delay was due to ABSA’s inefficiency.

The service from all these banks has been poor. We have endless problems trying to get service / responses from them. In most cases, I usually have to resort to complaining on HelloPeter.com before they resolve my issues.

Airport Lounges

Unlike the FNB credit card which offered free airport lounge access for all air tickets purchased with the credit card, the British Airways ABSA credit card only provides free airport lounge access if you are travelling on British Airways.

SLOW Lounge - Airline loyalty programs

SLOW Lounge

Travel Insurance Tip

Enquire if your bank offers free travel insurance when purchasing air tickets with your credit card. If it does, take advantage of it. Ask the bank to provide you with a travel insurance letter before you travel.

Other loyalty programs

Discovery Vitality

Discovery Vitality offers up to 35% off Emirates, British Airways and Qantas flights for Vitality Diamond members, which we are. Flights have to be booked more than six weeks beforehand though, which is not always possible. In the many years that we have been with them, we’ve only used it once for international flights to South America, and a few times for local flights.

If you don’t have miles to travel with…

I look for the cheapest flights irrespective of which airline it is – because the less you spend on your trip, the more trips you can fit into your travel budget. If more than one airline has similar prices and journey times, then I will choose the one where I can earn loyalty points , either directly with the airline or through its alliance network. My Emirates points recently earned me a free powerbank and a memory card for my camera. My SAA Voyager points have earned me free spa treatments and some clothing from online retailers.

I look on Tripadvisor, Travelstart and Skyscanner for the cheapest flights as they scan a wide range of airlines. After finding the cheapest flights on these websites, I also check the specific airline’s website to see if I can get a better deal there.

Have you had any experiences with airline loyalty programs ? Do you have any tips to share?

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Airline loyalty programs

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6 comments
Zeenat

Very useful article, thanks!

Reply
Amanda

I thought i was the only one,it is a nightmare especially with family

Reply
    Sara

    You’re definitely not the only one. I think all SA frequent travellers have this problem.

    Reply
Dedre

I feel you! My brother in the UK recently got the revolut credit card, and obviously they earn Avios with so many shops, whereas Avios was discontinued in South Africa. We also get jealous of all these travel hackers from other countries,South Africa’s loyalty programs just aren’t up to par. Specific airline miles are the best we have I guess.

Reply
    Sara

    Thanks for sharing my pain – we sure have a long way to go in South Africa !

    Reply
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